Vegan style review
I bought the Cloe boots from Vegan Style back in May 2024. Initially very pleased with them as comfortable and looked good. Unfortunately they did not continue to look good for long as the elasticated sections of the boots soon started to become loose and mis-shapen (one worse than the other) looking wavy around the top and the left boot had a loose bulging elastic section. Very obvious and felt I could no longer wear them.
I contacted Vegan Style in late September 2024 and they asked me to send the boots back to them. I did that although it cost me $60 NZ. Vegan Style had the boots in their possession by mid October. By end October I contacted them again to be told that the boots were under review by an independent shoe repairer. Early November I again contacted them and was told that the elastic is not faulty but has been shaped by my foot over time and is a normal defect. However, they were going to replace one elastic panel as a gesture of goodwill. I was astounded by this as the boots were only 4 months old and had not had heavy use. The photos clearly show how mis-shappen the elasticated sections of the boots are.
We are now at the end of December and I am still waiting for my boots to be returned. I have asked if they will refund me the postage of $60 repeatedly and they have not once acknowledged this question.
I am so **** as I wanted to buy Vegan leather from an ethical and sustainable company. The boots were not cheap and having owned other Chelsea style boots in the past, the elastic has never done this to me before. I would not expect 4 months of light usage to do this to any shoe and my feet and legs are certainly not the shape of the elastic. My warning to others would be:
Do not order if from outside Australia as they do not appear to honour returned postage or packing. In fact, think twice about ordering at all!
The elastic is of very poor quality and should not be looking like it does after such a short period of time. This makes Vegan Styles claim of being sustainable and ethical untrue.
Customer service is very poor and I have had to chase up many times and still do not have my boots back after several months.
I just wanted a good pair of ethically produced vegan boots and I have been faced with a protracted and difficult task of dealing with this company which is still not resolved.