ONLINE PURCHASES - RETURNS POLICY
Received something that didn't fit or changed your mind? No worries, we can easily help you exchange them for another style or size. Email us at email@example.com.
If you would like to return an item, we can offer an exchange, store credit or refund on items that meet the below conditions.
Please note, we can only offer refunds on full priced items. Items purchased at a discount (including sale items and where a discount code is used) can be returned for an exchange or store credit only. We are also unable to refund gift cards, store credit cards, special order items or accept change-of-mind returns of underwear and socks.
Conditions for returns:
- Items must be in brand new and unworn condition (please ensure you try on your new shoes inside on a clean surface).
- Items must include all original packaging.
- A return request must be made within 14 days from the date on which your item(s) was sent to you.
HOW TO RETURN AN ITEM
- Email us at firstname.lastname@example.org for authorisation.
- Ensure your items are in brand new condition with original packaging, and include proof of purchase in the box (e.g. your sales invoice).
- Post your item or return it in store within 14 days.
Vegan Style - Returns
345 Brunswick St,
Fitzroy, VIC, 3065
- Once received, we will assess your item to ensure it is inline with our returns policy. If approved, we will then process a store credit, exchange or refund (made via the original form of payment).
We highly recommend that you send any return items via one of the postal methods that comes with a trackable number. While items rarely get lost in the post, it does happen. This is much less likely to occur if the item has a tracking number. Please note that Vegan Style cannot take responsibility for items lost in transit.
Like many other businesses we have been hit hard by the economic impacts of COVID-19 and the subsequent issues to the global economy. Therefore returns & refunds may be processed more slowly than usual. Generally exchanges and return for store credit are processed 1-3 days after receipt of the items, while refunds are currently taking 10-14 business days. We apologise for any delays.
An important note on refunds
We have recently observed a surge in refund requests for items that fall outside the scope of our refund policy. We recognise that these are challenging times for many individuals, including ourselves. As a fashion and vegan business, we understand the struggle!
When you make a purchase from us (and we genuinely appreciate your support), various transaction fees and business costs are deducted from the transaction before we even receive your payment. Unfortunately, these fees are not refunded to us when we process your refund, leaving us to bear the burden of these expenses. The exact fees vary depending on the payment service used but can amount to up to 10% of the total transaction cost. Additionally, this does not account for the costs associated with postage, packaging materials, and staff time.
We want your shopping experience with us to be a delightful one, which includes the ability to return items that do not meet your expectations. However, we kindly request that you familiarise yourself with our return policies outlined below.
In the event that your return does not qualify for a refund, we still strive to provide you with a positive resolution. We believe that by working together, we can navigate these challenging circumstances. Rest assured, we will continue to offer you exceptional products at reasonable prices.
Thank you for your understanding and ongoing support.
RETURN INFORMATION - POSTAGE COSTS
- Both domestic and international customers will be responsible for postage and handling charges for returns.
- Refunds are only paid after goods have been returned to us and have been assessed to be unworn and in saleable condition
- We are unable to refund original shipping costs and can only refund the cost of the returned items
- If we send you the incorrect item or the item is delivered damaged, we will refund you all shipping costs
- Refunds will be made to the original account used for payment except under limited circumstances where the original account is not available.
- We are unable to cover the cost of items returned to us for exchange, however, once we have received your return, we will cover the postage of ONE subsequent item sent to you.
- If you made your purchase using Afterpay, we can accept your return for an exchange or store credit within our 14 day return policy.
- Afterpay is an expensive service for merchants to provide and unfortunately they do not pass on any credits back to us when a refund is processed. Customers wishing to receive a refund on their Afterpay purchase will be charged a 5% restocking fee and the remaining refund amount will be processed through your Afterpay account.
CLEARANCE AND SALE ITEMS
- Generally we will accept change-of-mind returns of items purchased during sales for either an exchange or a store credit.
- However, we are unable to accept change-of-mind returns on items that have been marked "to clear" or "clearance".
CANCELING YOUR ORDER
- We are unable to cancel change-of-mind orders. As a merchant we incur fees for every purchase made on the site that can add up to about 10% of the sale. These fees are not refunded to us when we cancel your order.
- However, if we are unable to fulfil your order we will offer a cancellation of the order.
IN STORE PURCHASES - RETURNS POLICY
If you have changed your mind on an item purchased in store, we can offer an exchange or store credit provided:
- The item is in brand new and unworn condition, along with all original packaging.
- The item is returned within 14 days.
- You can produce your original receipt or proof or purchase.
Please note we are unable to offer refunds on in-store purchases.
Please let us know as soon as possible if you believe your purchased item is faulty. Once you have returned the item to Vegan Style, an assessment will be made by our quality control team and we may need to consult with either or both the manufacturer and a shoe repair professional.
In most cases we will send the item to a repair specialist, if the item is unable to be repaired we will offer a replacement where possible. If neither of these of these options are viable we will process a refund.
Faults will be assessed by us. If the product is not found to be faulty it will be returned to you.
While we will do our best to provide advice, we are unable to assist in the form of a repair, refund or replacement for goods that have been damaged through misuse or abnormal use.
Please note that we are unable offer repairs for items purchased from any other retailer.
- If we send the incorrect size or item to you, let us know straight away and we’ll resolve the problem as quickly as possible. We will pay for return postage, please contact us for a return shipping label.
- Occasionally, stock levels may differ from what is displayed on the website. If you we are unable to provide you with the ordered item, we will refund your order and shipping charges in full.
- If you feel you have been charged for an order in error, please contact us immediately.
- From time to time we may run a sale where we discount certain products. We are unable to retrospectively discount an item to the sale price if you purchase an item before we launch the sale. The sale price is only valid for the duration of the sale.