Something not right? Let us help

If you believe your item is faulty or not as expected, please fill out the form below and our team will review your claim as soon as possible.

Name *

Email *

Phone *

Order number *

Date of purchase *

Product name *

Product use

Type of use

Light casual wear
Office/indoor work
Walking long distances
Hospitality/warehouse/manual work
Other

Frequency of wear

Approximate wears

When did the issue first appear?

Product care

Exposure to rain/heat

Description of exposure

Have you cleaned or treated the item? If yes, how?

Do you believe the issue was caused by external factors (e.g. scuffing, bumping, pets, stair, etc)?

Yes
No
Not sure

Please upload clear photos showing the issue from multiple angles, including the full item and close-up of the issue *

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Upload photo of the outsole *

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

temp-for-93811-file2-2_

Upload any other relevant photos

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Please describe the issue in detail *

What is the main reason you're submitting this claim? *

I believe the item is faulty and would like it assessed
I need advice about a possible fault
I have a quality concern and want to report it

Please note: Our warranty covers material or manufacturing faults - not damage caused by external factors or wear and tear (e.g. scuffing, abrasion or impact damage).

I understand this policy and believe my issue is an fault, not damage or wear.

I understand that shoes that are the wrong size or fit are not considered faulty.

I have read and understood Vegan Style’s Returns & Faulty Items Policy. *

I understand the difference between a manufacturing fault, wear and tear, and damage. *

I confirm all information provided is true and accurate. *

I understand Vegan Style will assess the claim and their decision is final. *

I accept that items outside policy may not be refunded or returned. *

Date

Thanks for getting in touch!

Thank you — your warranty claim has been submitted. Our team will review it within 3–5 business days and get back to you. If further evidence or information is needed, we’ll be in touch.

Have a great day!

Thanks for getting in touch!

Thank you — your warranty claim has been submitted. Our team will review it within 3–5 business days and get back to you. If further evidence or information is needed, we’ll be in touch.

Have a great day!

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