The COVID-19 (coronavirus) is having a significant impact on the lives of all Australians. We want to share with you everything Vegan Style is doing so we can continue delivering you the best quality vegan shoes and accessories, whilst protecting the health and safety of our staff and customers in relation to the spread of COVID-19 (coronavirus).
* Updated as of 29 March 2020 *
Fitzroy Store - Open By Appointment Only
Our Fitzroy store is now open by appointment only. Please email us at email@example.com, ring us on (03) 8669 1471, or message us on Instagram or Facebook if you'd like to arrange a time to visit the store.
We are taking the following precautions:
- Staff are being super diligent in keeping all of the surfaces, shelves and shoes clean and sanitised multiple times throughout the day.
- The EFTPOS machine is wiped with rubbing alcohol after every customer to insure it is safe for the next person to touch.
- We are preferring electronic transactions over cash due to hygiene.
- All staff are using hand sanitiser before we open shoe boxes and at the end of every transaction.
- We also have hand sanitiser available on the desk for customers and encourage use before touching products on display.
- Our online store remains open 24/7!
- We are ensuring staff have sanitised hands before checking and packing of orders to ensure the safety of the person receiving them.
- We will continue to pack and send your orders for as long as we are able to! We are closely monitoring government guidelines to keep everyone safe.
- Australia Post have implemented some new policies to keep their delivery drivers (and you) safe.
- You will not currently be asked for a signature upon receipt of your parcel.
- Domestic orders: Australia Post currently remains fully operational across all areas of Australia.
- International orders: Australia Post is experiencing international delays due to COVID-19. It is working with partner airlines and other postal operators to move items as quickly as possible.
New Products and Restocking
We currently have a lot of vegan shoes and accessories on hand and available for you. However most of our products are made overseas (mainly in Europe and Brazil), so over the coming weeks there may likely be some delays in being able to restock and receive new products.
We're here to help! If you have any questions about sizing or features of a shoe, please get in touch. We're always happy to take shoe measurements for you. Our friendly customer service team is available Monday to Friday from 11am – 6:00pm AEDT. (We will do our best to get back to you as soon as possible). You can email us on firstname.lastname@example.org or phone us on (03) 8669 1471.
We are going to continue to stay open for as long as we are able to do what we do best - to provide you with the best vegan shoes and accessories!!
Be kind and take care of everyone xx